BwanaMan's profile

Regular Visitor

 • 

2 Messages

Wed, Nov 25, 2020 7:00 PM

XB7 / HomeKit

I just migrated to Xfinity from Fios and my entire HomeKit network has crashed. I cannot connect any of my smart devices (iSmartGate garage door opener, Ecobee 4 thermostat with 4 remote sensors, Rachio 3 sprinkler controller). Here is what I have tried so far:

 

  • Separating 2.4/5 WiFi networks
  • Disabling 5 WiFi network
  • Hard reset of iSmartGate garage door opener
  • Erase HomeKit settings in Ecobee
  • Hard reset of my HomeKit home 

Nothing has worked. Oddly, I can see in Xfinity admin that my garage door opener is listed as a connected WiFi device, but I cannot see it in the iSmartGate app and the Home app just spins and spins until telling me it cannot add accessory.

 

Please help! 

Responses

BruceW

Gold Problem Solver

 • 

22.4K Messages

7 m ago

Regular Visitor

 • 

2 Messages

7 m ago

No. Every device, as best as I can tell, can see the WiFi network. The issue, if I had to guess, would be that the XB7 is somehow interfering with or not supporting of some protocol that HomeKit uses. 

New to the Community?

Start Here