Xb7 gateway Wi-Fi speed

I am having these wifi speed drops at random times of the day. Speed test shows under 10 mbps as it happens. If I disconnect/reconnect wifi, speed will go back to normal which is above 300 mbps. I went to a retail store and switched out another xb7 router. The wifi speed on this one is even worse. Speed test shows average under 50 mbps (all the time). The slow speed is constant on this new router. These speed tests were tested with two Android phones, iPad and Google tv so I think it's tied to the xfinity hardware. Wired speed doesn't seem to be affected. Any thoughts?

Responses

CCEthan

Official Employee

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1.4K Messages

2 years ago

@Ekferio. Thanks for trying to work on it. It sounds like the gateway is not the issue, but it is not impossible 2 gateways have router issues. It is best to see what happens with the technician visit. Wireless has many factors and there could be interference or another factor. I will check back with you after the visit to see how it went. Here is our page on possibilities. https://comca.st/3AWwrYP

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Ekferio

Visitor

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11 Messages

2 years ago

I think speed test results would be similar if routers aren't the issue

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CCEthan

Official Employee

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1.4K Messages

Definitely swap the cable if you can. Hard to say what is going on, but the visit is the best step. I will check back afterwards to see how it sent.

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2 years ago

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CCEthan

Official Employee

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1.4K Messages

2 years ago

No. It is much more complex than that. Any signal issue or physical issues can cause all kinds of fluctuations and change, especially when swapping gateways. Do you have a splitter? I assume you swapped the coaxial cable?

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Ekferio

Visitor

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11 Messages

2 years ago

Didn't swap cables. Wired signal is strong. The splitter I did change but it's not the issue. I change the router back to the old one so at least I have good speed most of the time.

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CCEthan

Official Employee

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1.4K Messages

That normally means incoming signal has an issue in the moment and why technician visit is best. I show the FEC corrected data is fluctuating out of spec which normally means some sort of physical issue.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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Ekferio

Visitor

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11 Messages

2 years ago

Fluctuations in speed can happen with interference but this is a pretty drastic drop in speed.

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Ekferio

Visitor

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11 Messages

2 years ago

One more thing whenever I experienced this drop in speed. The ping value is very high like above 250 ms. Normal value is about 25 ms

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CCEthan

Official Employee

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1.4K Messages

Give a summary of what you have experienced to the technician.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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Ekferio

Visitor

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11 Messages

2 years ago

Before and after reconnecting to the network

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CCChristopher

Problem Solver

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577 Messages

Hello and good afternoon once again. I hope your Saturday and weekend are going great, aside from these awful service issues you have been experiencing. We have been keeping an eye on things from here, as promised, and I see that the technician visit that we had scheduled on your behalf is now showing as cancelled. Are you still experiencing the same serivce issues, and was the appointment meant to be cancelled? If not, that is no problem at all, we can always schedule the next available technician to come out and take a look. Whatever it takes to get these awful ongoing service issues that you have been expericing resolved once and for all! -Christopher

I no longer work for Comcast.

2 years ago

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Ekferio

Xb7 gateway Wi-Fi speed

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