2 Messages
XB7 gateway WiFi MAC address filtering not working
I have a an XB7 gateway and WiFi MAC address filtering is not working as expected. I have:
- Reset the modem to factory configuration and set up the configuration I want (IP address, DHCP range, firewall, etc.). Gateway status shows green (Ethernet, WiFi, Internet). Access to the internet through wired connections works fine. Combined 2.4GHZ and 5GHZ single SSID.
- For wireless connections, turning off MAC address filtering (ALLOW-ALL) works. However using ALLOW filtering does not work as expected.
- The first time a device that matches a MAC address in the list connects, it works. However, subsequent accesses are denied. Device MAC addresses are fixed so don't change on re-connects.
- I have done multiple RESET, RESET WIFI MODULE, and RESET WIFI ROUTER commands.
I use DHCP Reserved IP and that works.
I get random WiFi disconnects (seconds to minutes), even on ALLOW-ALL. DHCPv4 Lease Time is set to 2 Days. Disconnects happen with full strength signal and device not moving.
Using the browser interface, Xfinity App, or logging in through internet and running diagnostics all say green / OK.
XfinityPeterH
Official Employee
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1.8K Messages
11 days ago
I understand how frustrating this situation must be for you. Let's work together to resolve it. Please send us a direct message with your full name and complete address so we can assist you further. Here’s a step-by-step guide on how to send us a direct message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support" instead of a person's name.
Select "Xfinity Support" from the drop-down list that appears.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example on how to send us a Direct Message, you can check out this link: https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
We look forward to assisting you!
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EG
Expert
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109.5K Messages
11 days ago
@user_ax9lvp @XfinityPeterH
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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