New Poster
•
2 Messages
XB7 Gateway Connection issues
I'm really at a lose here. I'm not sure what else to do with this modem. Either I got a bad modem or there's something wrong in settings. But every day usually in morning or afternoon. Its just random. But mostly happens in middle of the night. All of my equipment connected to my two switch boxes loses connection. Only way to get them back is to restart the modem. Its like the modem stops assigning the dhcp to them. Once I restart the box and I have to unplug both switch boxes and they pick back up again work fine for 24 hours or so. I don't know what else it could be. I tried a few things in the settings but nothing seems to help. So wondering if I need to get them to send a replacement. If I got a bad one.
Responses
Accepted Solution
EG
Expert
•
86.2K Messages
7 m ago
The xfinitywifi can be disabled from your online account page.
To turn off the public hotspot, go to;
http://customer.comcast.com/help-and-support/internet/disable-xfinity-wifi-home-hotspot
https://www.xfinity.com/support/articles/hide-disable-in-home-wifi
I've seen it mentioned elsewhere that even if that page shows it disabled, sometimes you need to enable it, wait a bit then disable it again to get the public wifi to shut off..
0
b3n1254
Frequent Visitor
•
6 Messages
1 y ago
0
0
Kordris
New Poster
•
2 Messages
1 y ago
0
0
Tony43
Contributor
•
29 Messages
10 m ago
0
EG
Expert
•
86.2K Messages
10 m ago
FWIW, straight cable modems and ethernet switches don't do DHCP. Routers and combo modem / router gateway devices do.
0
0
Calamityjane12
New Poster
•
3 Messages
7 m ago
0
0
b3n1254
Frequent Visitor
•
6 Messages
7 m ago
0
Tony43
Contributor
•
29 Messages
7 m ago
0
0
EG
Expert
•
86.2K Messages
7 m ago
That's an ethernet switch, not a router. And non-Comcast rented devices do not host public hotspots.
0
0
Tony43
Contributor
•
29 Messages
7 m ago
0
0
Tony43
Contributor
•
29 Messages
7 m ago
0
0
Tony43
Contributor
•
29 Messages
7 m ago
0
0
Calamityjane12
New Poster
•
3 Messages
7 m ago
0
0
EG
Expert
•
86.2K Messages
7 m ago
No. It needs to be hung off of a router.
0
0
Tony43
Contributor
•
29 Messages
7 m ago
FWIW, straight cable modems and ethernet switches don't do DHCP. Routers and combo modem / router gateway devices do.
this is what you said in an earlier post - Ethernet switches DONT do DHCP well the netgear nighthawk s8000 does 😅
0
0