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About Tony43
since
05-31-2020
09-17-2020
Tony43
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25
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2
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0
Solutions
09-17-2020
01:00 PM
EG Expert 06-20-2020 01:36 PM Re: XB7 Gateway Connection issues FWIW, straight cable modems and ethernet switches don't do DHCP. Routers and combo modem / router gateway devices do. this is what you said in an earlier post - Ethernet switches DONT do DHCP well the netgear nighthawk s8000 does 😅
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09-17-2020
12:48 PM
I have gig service and about 20 devices connected. All 4 Ethernet ports being used too. It runs smooth. I bought my own Ethernet cables and coax cable as well. I only have the modem now, I used to have netgear router and a netgear nighthawk gaming switch for my hardwired devices. But now I tested without it and it works well. I am able to change the setting in 10.0.0.1 like WiFi bandwidth and channels. I know some people can’t for some reason( I think cause they did the whole automatic WiFi where they mesh together both 2.4 and 5 WiFi signals. I keep them separated since some devices only work with 2.4 and some work better with 5) more work but it pays off in the end.
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09-17-2020
12:39 PM
Go to xFi my account app ... click internet in the bottom then click on the modem. You will see a toggle to turn off xFi public hotspot. The only other location also is your actual account settings in the Xfinity website which is a pain to get to.
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06-25-2020
11:50 AM
Is your 2.4ghz set to one certain channel or is it automatic? I have mine to a set channel well both 2.4 and 5 just to avoid the stupid little devices from getting confused.
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06-25-2020
10:44 AM
The picture on this states the 2.5 is port #2 but maybe it’s an error. Not sure. Here is the link to the official site - https://update.comcast.com/wp-content/uploads/sites/33/dlm_uploads/2020/01/xb7-fact-sheet.pdf
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06-22-2020
02:50 PM
I’m using XB7 and it is compatible as long as it’s two separate 2.4ghz and 5ghz. Don’t merge them.
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06-20-2020
02:47 PM
Weird I had ordered xb7 but got XB6 the first time and when I switched for the new XB6 I pushed the reset button for 30 seconds and it was gone from my account. When I finally got the xb7 the second time around I did not do a hard reset cause I forgot and it was still in my account. It even sent messages saying the modem had new WiFi passwords and was reset. That’s when I contacted xfinity about it. I’m sure it has something to do with it. 🤷 ♂️
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06-20-2020
01:46 PM
How many modems are you connecting? So your going from the technicolor modem to another Netgear modem to a router? No wonder it’s 1/3 of your speeds they are fighting for the internet. You need to decide which will be your main “router only” to connect ALL your devices. 1 modem only for the internet to pass thru in bridge mode. That’s too many modems and routers do you have a small business?
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06-20-2020
01:40 PM
If your using WiFi you will need to see if your connected to 5ghz or 2.4ghz if your using one network that meshes both together the modem will push your old laptop to 2.4ghz hence the slow speeds. You’ll need to see if your laptop is capable of 5ghz connection then connect to that one thru your modem by separating the signals thru xFi app. Some laptops are older and dont support 5ghz signal.
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06-20-2020
01:37 PM
Have you tried using benchmark program to find out what is your best DNS server for your area? I did that for the Xbox and it has lower ping/latency because I reserved IP to the modem and open port forwards thru the xFi app. It helped greatly for faster speeds and lower latency.
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06-20-2020
01:34 PM
Which settings? XFi app, 10.0.0.1 or xFi account app? There’s multiple ways to your “settings”. WiFi password is to connect to your WiFi 2.4ghz or 5ghz. Just by connecting to WiFi doesn’t let you change any settings
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06-20-2020
01:31 PM
Oh ok ... another thing is I forgot to factory reset my modem as well so that’s why it was still connected to my account.
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06-20-2020
01:28 PM
1 Kudo
So is your router assigning the dhcp or is your modem or is your switches? Who is assigning the DHCP? That’s the first question. Once you know keep one device auto DHCP and the others you can disable the auto DHCP.Having multiple devices assigning DHCP will confuses the “he-double hockey sticks” out of your modem
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06-20-2020
01:06 PM
You should use their chat and let them know. They took mine off once I notified them the next day. Pretty simple and easy process
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06-20-2020
01:03 PM
Is your laptop able to run gig speeds? Maybe not poor internet Comcast service but poor equipment set up. On PC you need to take out the Ethernet port and swap it for a newer one so the speeds come thru. Not so sure on laptops if you can do it. You will need a new laptop. I work from home and my laptop gets those speeds even tho I have a gig of speed. But my Xbox and Apple TV and other devices have 800 and up speeds. Just means my laptop(which is my brothers) needs to be upgraded for faster Ethernet speeds.
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06-20-2020
12:59 PM
1 Kudo
Your gonna need to set up a new home, thats how Apple homekit is unfortunately. The devices need to be factory reset as well so they forget all the previous settings. I had to do that for just one device that wasn’t working once I did it all worked fine. Good luck
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06-20-2020
12:56 PM
Press and hold WPS button in the back for a while, it should reset. That’s what I read in a different forum. Haven’t tried it myself so not sure. Good luck
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06-20-2020
12:54 PM
What kind of devices are you trying to get 600? Make sure to have separate 2.4ghz and 5GHz so the devices you want to go fast connect to the 5ghz. If your device is old it might not support faster speeds then 250 which in that case you need to upgrade your devices. Need everything upgraded in order to get better speeds. Gotta spend the money.
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06-20-2020
12:49 PM
Yeha upgrade your Ethernet cables i am suing Cat 8 which is overkill but might as well invest to have them for a while don’t want to keep buying over and over. I would have Comcast run a diagnostic on your wires maybe something happened outside your home. My tech came out and said someone had split my line to give it to someone else. Once he fixed it, it worked great. Also maybe upgrading your coax cables? I bought my own as well to get better speeds.
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06-20-2020
12:45 PM
Are your devices connected to homekit or just using apps for each device? You will need to hard reset each device so it forgets the WiFi it helps in its device and also you will need to forget the device on your modem. Having it all cleared out will help with connecting. If your using homekit you need to use homekit directly not the app for the device.
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06-14-2020
02:02 AM
I went into the 10.0.0.1 portal and changed the bad with to 160, also checked which channels were not being used in my area and used that one. I also did a benchmark on my laptop to figure out the best DNS server for my devices then port forwarded my Xbox and Nintendo switch. I am able to get 850 on iPhone. 700 on Xbox. 950 on the Apple TV. Its weird cause the xFi app will say it’s on a different settings then on the 10.0.0.1 so I decided to test out having the same manual set up on both. Seems to work but will see if an update gets sent for the xfi app to reflect the 10.0.0.1 better then it is now.
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05-31-2020
06:30 PM
Use DMZ in the xFi app. Maybe that will work for you? Let me know.
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