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kh23838
1st Topic

6 Messages

Saturday, April 27th, 2024 2:00 PM

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XB6 SSIDs Disappearing

Both 2Ghz and 5Ghz SSIDs disappear every 2-3 days.  Restarting the modem is the only option to have them reappear.  Also, when the SSIDs disappear, existing connected devices loose WiFi/Internet connectivity.  Has anyone else seen this?

Question

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Updated 

1 year ago

89

2

0

XfinityGabriel

Official Employee

 • 

2.2K Messages

1 year ago

 

kh23838, Hi there! Thanks for taking the time to visit XFINITY over our forums page for help with those WiFi channels disappearing and causing your devices to lose connectivity. I have been in your shoes before so I can relate to the inconvenience that this can cause you. I am sorry to learn about this experience. We are the right team to help. How long has everything worked correctly until you noticed this issue? Are you experiencing this issue when in close range to the modem? Was the modem relocated to another area recently?

 

3

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XfinityGabriel

Official Employee

 • 

2.2K Messages

1 year ago

 

kh23838, Thanks for sharing these details. If you were to run an internet health test via the Xfinity app, what results does it pull for you?

 

One option I recommend trying is swapping out the modem. How does this sound?

 

7

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kh23838

6 Messages

Hi-  Yes that sounds like a good idea.  How do I go about swapping it out?

Thanks.

1 year ago

0

XfinityGabriel

Official Employee

 • 

2.2K Messages

 

kh23838, Correct. You can just take the current modem and swap it out. The great thing is you can even schedule an appointment online so you do not have to wait in line. Simply go to our Xfinity Store Locator tool and follow the steps below to easily schedule your appointment online at

this link. Enter a location and click the magnifying glass, or select the Use current location button to search for a store near you.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

kh23838

6 Messages

@XfinityGabriel​ Great.  Thank you for your help.

1 year ago

0

XfinityThomasC

Official Employee

 • 

2.5K Messages

You're welcome! Hope to hear good news soon. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 year ago

0

XfinityGabriel

Official Employee

 • 

2.2K Messages

 

kh23838, Hi there! Just checking in to see if you were able to get that modem swapped out yesterday.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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