K

kh23838

Joined 

Saturday, April 27th, 2024

About me

No bio added

kh23838 has won 1 Badge (View Badges)

kh23838's Activities

All Activities
Selected All Activities

kh23838
replied to a comment on
kh23838
's post

1 year ago

K

Both 2Ghz and 5Ghz SSIDs disappear every 2-3 days. Restarting the modem is the only option to have them reappear. Also, when the SSIDs disappear, existing connected devices loose WiFi/Internet connectivity. Has anyone else seen this?

K

Yes I swapped out the modem a couple of days ago. It was seemless, and the account rep helping me was able to save me some money on my plan!  Swapping out the modem was easy - after connecting the cables and power, opened my Xfinity app and the

kh23838
replied to a comment on
kh23838
's post

1 year ago

K

Both 2Ghz and 5Ghz SSIDs disappear every 2-3 days. Restarting the modem is the only option to have them reappear. Also, when the SSIDs disappear, existing connected devices loose WiFi/Internet connectivity. Has anyone else seen this?

K

@XfinityGabriel​ Great. Thank you for your help.

kh23838
liked 's reply

1 year ago

kh23838, Correct. You can just take the current modem and swap it out. The great thing is you can even schedule an appointment online so you do not have to wait in line. Simply go to our Xfinity Store Locator tool and follow the steps below to easily

kh23838
replied to a comment on
kh23838
's post

1 year ago

K

Both 2Ghz and 5Ghz SSIDs disappear every 2-3 days. Restarting the modem is the only option to have them reappear. Also, when the SSIDs disappear, existing connected devices loose WiFi/Internet connectivity. Has anyone else seen this?

K

There is an Xfinity store near me so I'll go there. I assume I need to take my current modem there for the exchange?  Do I need to give them some sort of reference # or just tell them that the swap was agreed upon in this forum?

kh23838
liked 's reply

1 year ago

kh23838, Great question! We have some great options for your convenience. We can schedule a technician visit with an appointment fee, have one shipped to you with a shipping fee, or you can simply pick one up today at your nearest XFINITY store at no

kh23838
replied to a comment on
kh23838
's post

1 year ago

K

Both 2Ghz and 5Ghz SSIDs disappear every 2-3 days. Restarting the modem is the only option to have them reappear. Also, when the SSIDs disappear, existing connected devices loose WiFi/Internet connectivity. Has anyone else seen this?

K

Hi- Yes that sounds like a good idea.  How do I go about swapping it out? Thanks.

kh23838
replied to a comment on
kh23838
's post

1 year ago

K

Both 2Ghz and 5Ghz SSIDs disappear every 2-3 days. Restarting the modem is the only option to have them reappear. Also, when the SSIDs disappear, existing connected devices loose WiFi/Internet connectivity. Has anyone else seen this?

K

Hi- The problem only recently started (a couple weeks ago) and was running with no issues for the past 2-3 years (since the install of the XB6).  The SSIDs disappear whether in close or distant range of the modem and when logging into the web G

kh23838
followed
kh23838
's post

1 year ago

K

Both 2Ghz and 5Ghz SSIDs disappear every 2-3 days. Restarting the modem is the only option to have them reappear. Also, when the SSIDs disappear, existing connected devices loose WiFi/Internet connectivity. Has anyone else seen this?

K

kh23838
posted a question

Saturday, April 27th, 2024

1 year ago

Both 2Ghz and 5Ghz SSIDs disappear every 2-3 days. Restarting the modem is the only option to have them reappear. Also, when the SSIDs disappear, existing connected devices loose WiFi/Internet connectivity. Has anyone else seen this?

K

kh23838
joined community.

Saturday, April 27th, 2024

forum icon

New to the Community?

Start Here