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kh23838
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kh23838
replied to a comment onkh23838
's post1 year ago
Both 2Ghz and 5Ghz SSIDs disappear every 2-3 days. Restarting the modem is the only option to have them reappear. Also, when the SSIDs disappear, existing connected devices loose WiFi/Internet connectivity. Has anyone else seen this?
kh23838
replied to a comment onkh23838
's post1 year ago
Both 2Ghz and 5Ghz SSIDs disappear every 2-3 days. Restarting the modem is the only option to have them reappear. Also, when the SSIDs disappear, existing connected devices loose WiFi/Internet connectivity. Has anyone else seen this?
@XfinityGabriel Great. Thank you for your help.
1 year ago
kh23838
replied to a comment onkh23838
's post1 year ago
Both 2Ghz and 5Ghz SSIDs disappear every 2-3 days. Restarting the modem is the only option to have them reappear. Also, when the SSIDs disappear, existing connected devices loose WiFi/Internet connectivity. Has anyone else seen this?
There is an Xfinity store near me so I'll go there. I assume I need to take my current modem there for the exchange? Do I need to give them some sort of reference # or just tell them that the swap was agreed upon in this forum?
1 year ago
kh23838
replied to a comment onkh23838
's post1 year ago
Both 2Ghz and 5Ghz SSIDs disappear every 2-3 days. Restarting the modem is the only option to have them reappear. Also, when the SSIDs disappear, existing connected devices loose WiFi/Internet connectivity. Has anyone else seen this?
Hi- Yes that sounds like a good idea. How do I go about swapping it out? Thanks.
kh23838
replied to a comment onkh23838
's post1 year ago
Both 2Ghz and 5Ghz SSIDs disappear every 2-3 days. Restarting the modem is the only option to have them reappear. Also, when the SSIDs disappear, existing connected devices loose WiFi/Internet connectivity. Has anyone else seen this?
Hi- The problem only recently started (a couple weeks ago) and was running with no issues for the past 2-3 years (since the install of the XB6). The SSIDs disappear whether in close or distant range of the modem and when logging into the web G
kh23838
followedkh23838
's post1 year ago
Both 2Ghz and 5Ghz SSIDs disappear every 2-3 days. Restarting the modem is the only option to have them reappear. Also, when the SSIDs disappear, existing connected devices loose WiFi/Internet connectivity. Has anyone else seen this?
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kh23838
posted a questionSaturday, April 27th, 2024
1 year ago
Both 2Ghz and 5Ghz SSIDs disappear every 2-3 days. Restarting the modem is the only option to have them reappear. Also, when the SSIDs disappear, existing connected devices loose WiFi/Internet connectivity. Has anyone else seen this?
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0
kh23838
joined community.Saturday, April 27th, 2024
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