Hi there! Thanks for taking the time to reach out to us today. Can you tell us more what you mean by this firmware update and what you are trying to achieve?
I’m looking for a former update for XB6 router/modem
Their system automatically keeps all device's firmware up to date. Their reps can't push out a firmware load. Have you tried power cycling the XB6 ? That will serve to pull a firmware load if there is one that is actually queued on the system.
XfinityAirelle
Official Employee
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2.8K Messages
11 months ago
Hi there! Thanks for taking the time to reach out to us today. Can you tell us more what you mean by this firmware update and what you are trying to achieve?
(edited)
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EG
Expert
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112.4K Messages
11 months ago
Their system automatically keeps all device's firmware up to date. Their reps can't push out a firmware load. Have you tried power cycling the XB6 ? That will serve to pull a firmware load if there is one that is actually queued on the system.
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