4 Messages
XB10
Gigabit X2 customer. After seeing all the posts of some customers getting their hands on the XB10, I messaged and was told that oh yeah, they have them in stock at the store, just go swap it out. So, I excitedly unhook the XB8 and head to the store and wait until my turn, only to be told "they don't know what they are talking about" and "we probably won't get them for another month or two" and "we just got the XB8" which is total nonsense. I go home, call, and am then told I qualify, but it's not available in my area. I would like a straight answer and to be shipped one, if possible, as this runaround and internal finger pointing has been a big waste of my valuable time. Thanks!
EG
Expert
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111K Messages
3 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityArmand
Official Employee
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2.2K Messages
3 days ago
Thank you so much for taking the time to reach out to Xfinity Support @RandyG3. We are so glad to hear from you and want to assist in any way that we can to ensure you are having the best experience with your service. We sincerely apologize for the confusing and frustrating experience you've had trying to get a new gateway. Since the XB10 is fairly new, in store inventory will be limited. We are working to getting that expanded for all customers. Please feel free to shoot us a private message with your details so that we can better assist with your current gateway.
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