Visitor
•
1 Message
XB10 Not Providing Advertised Upload Speed
I "upgraded" my service to 1 gig up/down and installed the XB10 but it appears that my upload is capped at around 119 mbps. I called Customer Support and they created a service ticket but no ticket is shown on my account page. I suspect that there is a provisioning problem. Any help is appreciated.
XfinityJustinM
Official Employee
•
908 Messages
5 hours ago
Greetings @user_zb7sml
Glad to see that your area is experiencing our FDX speeds, quite the upgrade for most. We would be more than happy to take a closer look into what may be holding those speeds down. I would like to take a closer look at your bootfile to make sure your modem is configured to the correct speeds. I'll need to review your account to do so, please send our team a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
0
0