Visitor
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1 Message
X-500 plan issue
I am continuously being charged month after month for “over usage” on my X-500 plan. Nobody seems to understand with what’s going with my account. I’ve been passed around so many times on the phone and nobody can figure this out. Somebody please help. Every person I talk to barely speaks English or tries to upgrade my internet. I just need my plan fixed!
EG
Expert
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111.1K Messages
1 day ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDemitrius
Official Employee
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1.9K Messages
1 day ago
Hey @user_2qs85h, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Usage Based Billing for the Xfinity Internet. I would be more than happy to offer my assistance looking into this further for you and see what is taking place.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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