Visitor
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2 Messages
Wrong city on WiFi and internet
When I sign in it always shows I live in Chicago, Illinois but I actually live in Michigan...This causes a probem when I need to say where I live on a app. It picks up Chicago as my home city. On the Michigan Lottery app. I cannot use it because It says I don't live in Michigan so it won't let me play or look at the app even. My browers pick up Chicago and they get confused because of it. It causes so many problems it is not funny, years ago it said Michigan but what changed and what can I do to fix it??? I had a problem with Yahoo yesterday and have been fighting about where I live. I had to prove I lived here and it is still not right there because they said it is my internet service's fault.
BruceW
Gold Problem Solver
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27.7K Messages
1 day ago
It's called "IP Geolocation". Comcast/Xfinity assigns your public IP address, but does not control where others think that IP is located. That's done by third parties. https://forums.xfinity.com/conversations/your-home-network/fix-geolocation-of-my-ipaddress/666127b51e56d61567f91b4d?commentId=66618f1609e34b487ca2560a and https://www.xfinity.com/support/articles/correct-geolocation-data may help you correct the location info.
Changing your public IP may or may not change where these third parties think you are located. If you're using your own modem and router, you can use the router's "clone MAC" feature to change your IP.
If you're using a rental Comcast device, they do not provide a way to change the IP address, and they won't change it for you, so you'd have to:
A VPN is another possibility. If you use one your public IP won't actually change, but systems you connect to will see the IP provided by the VPN rather than your actual public IP.
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