Visitor
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1 Message
Worst internet ever & terrible customer service
I have called several times and spent several hours on the phone with the technians, but nothing has improved with my terrible internet. The connection drops constantly and I receive the message "your connection was interrupted" many times per day especially later in the day. I will be looking into other options for my internet, phone, and tv service. This is a nightmare.
EG
Expert
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110.4K Messages
12 hours ago
First. Is this with a WiFi connection ? If so, as a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
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