1 Message
Worst Customer Service/ISP ever!
Well, my page happened to crash so here I write everything again.
attempt three! (I copy pasted this time) don’t select the issues tag as it will crash your page!
im going on week four now of trying to get a tech out to fix my ungrounded service access box, which is loose and not properly attached to the wall, with a non-waterproof coupling about three foot before the service box. My last appointment that took me hours to get got cancelled the day before go unknown reasons and my new appointment took me hours to get as well. I wonder if they’ll show this time! Which brings us to today! I’ve been on a “live chat” with SHURTI for about an hour now to try and “troubleshoot” my 200$ xfi pod which suddenly stopped working! No power surges, no power loss, no gfci, no switch! What is the point in paying the price we do to have internet that drops out randomly and slows down at random!!!?
EG
Expert
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109.5K Messages
15 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityArmand
Official Employee
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2.1K Messages
15 hours ago
Thank you so much for taking the time to reach out to Xfinity Support @user_4cmzg4! We are so glad to hear from you and want to help in any way that we can to ensure you are having the best experience with your service. No worries! You have reached out to the best team to address your service concerns and get things ironed out for you. Four weeks does sound like a long time. So that we can take a look at what is going on, please feel free to shoot us a private message with your details. From there we will do some digging and get you some answers.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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