Visitor
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1 Message
Work vpn keeps dropping
I’m using a company provided laptop and I must use their Cisco vpn to log into my Internal systems, for the last week I can barely get any work done because I keep getting kicked out of my teams meetings and logged out of my platforms that require a vpn connection. My work IT department has tried troubleshooting with me but they say I need to contact my isp to troubleshoot my speed and connectivity. I just got a new gateway and a technician came to check everything out on site but my problem continues it’s very frustrating. Anyone know of a fix? I’m supposed to be contacted by Ethernet cable but I’ve tried on WiFi and I get the same issue.
XfinityAldrik
Official Employee
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2.2K Messages
6 months ago
Thank you for reaching out to us @user_zdqur0! Working from home, I completely understand how impactful intermittent connections are. Have you noticed if this happens while not connected to a VPN? Are any other devices in the household having connection issues?
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richjm1
Visitor
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2 Messages
24 days ago
Was anything ever resolved on this issue? I'm having the same problem. I have no connection issues generally, but I have to log into a VPN for some work systems and I frequently get kicked out of the VPN. I've talked to my work's IT department and they have had me switch laptops, same problem, uninstall the VPN software and reinstall, same problem. Is there anything an Xfinity employee can do to look at the connection and see why I keep getting kicked off the VPN?
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