Work VPN Connection Dropping

I am experiencing the same issue a lot of other users are reporting with Xfinity WiFi. My third party work VPN connection drops when uploading. I have turned off Advanced Security Settings and changed my IP configuration from 10.0.x.x to 192.168.x.x. I rely on a stable connection for my work VPN, let me know if there is anything else I can try. I am quite frankly tired of troubleshooting this issue, as no other home networks I've connected to have had an issue with file uploads over my VPN.

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XfinityJorge

Official Employee

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3.1K Messages

3 hours ago

user_blaz Hi there! Thanks for using our Forums and for taking the time to reach out to us. We are here to help you with your connection issues with the VPN. To get started can you send us a DM with your full name and service address?
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start new conversation" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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user_blaz

Work VPN Connection Dropping

XfinityJorge

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