Visitor
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6 Messages
Wireless Printer not working since upgrading to xb7 modem. (Epson Artisan 837)
I was told I needed to upgrade in January, so they sent an XB7 modem. Everything else works as before with the exception of the printer not being able to receive wireless requests from our phones. The printer is recognized on the network, looking at the Xfinity app. I have re-setup the printer multiple times including clearing the memory in the printer. I completely removed the printer from the network. All attempts have failed. The printer is a Epson Artisan 837. that worked fine before the modem upgrade and works now with USB cable from Desktop.
I saw several articles that are a few years old for the same issue but no solution that was apparent and no recent articles.
Anyone have a solution?
XfinityMichaelC
Administrator
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4.2K Messages
1 year ago
Hey, tcoop2024! Thanks for reaching out to us on the forums! I apologize to hear that you are having issues with trying to print to your Epson Artisan 837. Can you let us know that was able to connect back to your network? It looks like this printer might only work on a 2.4 GHz band and not 5 GHz band which the modem may be trying to steer the printer to.
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tcoop2024
Visitor
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6 Messages
1 year ago
Michael, the printer is connected to the home network at 2.4G looking at the Xfinity app. I think the printer is only capable of 2.4G.
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XfinityMichaelC
Administrator
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4.2K Messages
1 year ago
Thank you for letting me know that the printer is on the 2.4g band. Do you have any other devices having issues print wirelessly to the printer or is it just the phones?
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MNtundraRET
Gold Problem Solver
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5.9K Messages
1 year ago
It may be due to the security level of your box. It may have to be lowered to WPA2 in order to get the 2.4 GHz channel.
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