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user_b274ab
1st Topic

4 Messages

Wednesday, September 27th, 2023 11:41 PM

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Wireless not connecting to all devices

Hello,

Our wireless internet is working great on 8 of the 10 devices we have in our home but for the 2 devices, the wireless will constantly go out or not connect at all. On a windows laptop, it will connect but then give no internet. I am able to connect to other wifi networks on this laptop. Any assistance is greatly appreciated. 

Question

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Updated 

2 years ago

298

2

0

XfinityNicolas

Official Employee

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1.1K Messages

2 years ago

Hey @user_b274ab, thank you for reaching out to Xfinity Support on our Forums. We definitely want to make sure you can connect all the devices you need to. Are you using an Xfinity rental gateway or a third party router?

 

1

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user_b274ab

4 Messages

We are using an Xfinity Gateway

2 years ago

0

XfinityNicolas

Official Employee

 • 

1.1K Messages

2 years ago

Thanks for clarifying. Have you checked the Xfinity app to see if they are paused? Another thing to try is connecting using WPS. To do that, on the device you would forget the WiFi network. Then on the back off the gateway, press and hold the WPS button above the ethernet ports until the light on top begins to flash. When flashing, try to connect again. Can you try those steps to see if the internet is working again for them?

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user_b274ab

4 Messages

Hello, have confirmed the devices are not paused from the Xfinity app and tried the WPS route but same thing where it will connect for 5-10 minutes then drop on 2 of my devices. 

2 years ago

0

XfinityDilary

Official Employee

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2.2K Messages

Thanks for sharing, @user_b274ab! Have you tried rebooting your modem manually or through the Xfinity App? We also recommend forgetting the network name and reconnecting to it on each device. As well as rebooting your devices to refresh the network connectivity. Have you tried these steps already? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

0

user_b274ab

4 Messages

Hello,

yes I have tried those steps and still face the same problem

2 years ago

0

XfinityAmandaB

Official Employee

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2.2K Messages

@user_b274ab Thank you so much for trying those out. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message. 

Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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