Connect it to the coax line / outlet and power it up. Let it fully sync up with the system. Check that the front or the top panel indicator light(s) is / are steadily lit. Then call 1-855-652-3446. That is their self-install device activation line. Have the RF / CM / HFC MAC address and the serial number of it handy when you call.
Hi @user_jjzvpw. Thank you for visiting our official Xfinity Forums Community support page. In order to self-activate the Xfinity xFi Gateway or third-party modem, you would need access to the Xfinity App. You can learn more and the steps to activate by visiting our 'Activate an Xfinity Gateway or third-party modem with the Xfinity app' support page. Please let us know if you run into any issues. We are always happy to help.
EG
Expert
•
112.8K Messages
29 days ago
Connect it to the coax line / outlet and power it up. Let it fully sync up with the system. Check that the front or the top panel indicator light(s) is / are steadily lit. Then call 1-855-652-3446. That is their self-install device activation line. Have the RF / CM / HFC MAC address and the serial number of it handy when you call.
0
XfinityDemitrius
Official Employee
•
2.1K Messages
27 days ago
Hi @user_jjzvpw. Thank you for visiting our official Xfinity Forums Community support page. In order to self-activate the Xfinity xFi Gateway or third-party modem, you would need access to the Xfinity App. You can learn more and the steps to activate by visiting our 'Activate an Xfinity Gateway or third-party modem with the Xfinity app' support page. Please let us know if you run into any issues. We are always happy to help.
0
0
EG
Expert
•
112.8K Messages
27 days ago
@XfinityDemitrius
They stated "without getting the app? "....
The self-activation line does indeed work... And any rep can do it remotely. One is not married to using the app exclusively.
0
0
EG
Expert
•
112.8K Messages
27 days ago
@user_jjzvpw
Were you able to activate the device using that method ?
0
0