Good morning @user_6zxnw0, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. As someone that works from home I know how important the internet can be, and I am sorry to hear that you are having issues, but you have come to the right place for assistance. The questions that @EG posted would be a great place to start, have you checked any of those?
EG
Expert
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119.3K Messages
2 days ago
Need more details. First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
Is / are the light / lights on the modem lit steadily or are they blinking ?
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XfinityJeff
Official Employee
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1.1K Messages
2 hours ago
Good morning @user_6zxnw0, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. As someone that works from home I know how important the internet can be, and I am sorry to hear that you are having issues, but you have come to the right place for assistance. The questions that @EG posted would be a great place to start, have you checked any of those?
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