Visitor
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1 Message
Wifi
Our WiFi has been going out EVERY SINGLE DAY! Sometimes multiples times a day and for sometimes hours at a time! It’s been going on for like a year now and I am beyond fed up. What’s the point in paying to have something that doesn’t work all the time? I could see it going out here or there due to weather or whatever but when it’s happening daily, that’s an issue’s I am ready to switch to a new internet provider due to it!!!! What is going on?!?
EG
Expert
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114.7K Messages
25 days ago
For a test, does a computer / device that is hardwired directly to the router / gateway device with an Ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system, which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
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XfinityJanelle
Official Employee
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1.9K Messages
23 days ago
Hi @TaylorB96 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out about your connection. @EG our amazing expert has given you a great first step in troubleshooting. Please let us know what you find out for the testing.
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user_rk0a57
Visitor
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3 Messages
22 days ago
I am having the exact same issue. I called to try and get some answers, but nothing. I work from home and this is severely impacting me. Supposedly it is a technical problem in the area, but it just keeps happening. In the last week I have been down at least 3 hours a day. I did get a credit, but this is highly unacceptable
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EG
Expert
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114.7K Messages
22 days ago
@TaylorB96
Have you had a chance to try the test I posted about upthread ?
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