11 Messages
Wifi
My wife will not let my ecobee thermostat log into Wi-Fi. Just started yesterday. Hotspot from my phone logged right in. Every other device is working on Wi-Fi. Maybe a security setting in my router. Don’t know how to acces router settings
XfinityJanelle
Official Employee
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1.6K Messages
2 years ago
@user_papa Thank you for reaching out on the Xfinity Community forums. It sounds like it could be an issue with the Ecobee since every Wi-Fi device is working. Have you reached out to Ecobee as well to see if they are having any issues with the ecobee servers?
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flatlander3
Problem Solver
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1.5K Messages
2 years ago
Not all WiFi is the same, and there are different WiFi standards devices speak. Radio chip sets have different capabilities. Older gear and low cost radios in consumer and IOT gear may not work with Xfinity's rental equipment. Take a look at this thread for a "smart scale" and the link in it for someone who had a problem with a Dell laptop. It's the same issue.
https://forums.xfinity.com/conversations/your-home-network/xfinity-wifi-and-withings-scale/65726623f961c6163a30c2da?commentId=6572ed07f961c6163a30c6ec
@XfinityJanelle No, this has nothing to do with servers IOT gear connects to if they are not connected to the network in the first place.
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