4 Messages
Wifi
Everytime im in a meeting it says “connection unstable” but I run my speed test and it’s very fast. Can you help?
4 Messages
Everytime im in a meeting it says “connection unstable” but I run my speed test and it’s very fast. Can you help?
XfinityAngie
Official Employee
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1.9K Messages
2 years ago
@Anuciforo, thank you for reaching out to Xfinity Support. I know it can be frustrating dealing with internet issues. Can you tell me what program you are using when you get the notification? Also, does it kick you offline?
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zandor60657
Contributor
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204 Messages
2 years ago
Have you tried testing with a wired connection to the router/gateway? That's a good first step in debugging problems when WiFi is involved. WiFi is notorious for performance issues and can be heavily affected by interference from neighbors' WiFi and other environmental factors. The absolute worst is someone else's malfunctioning equipment. So it's very helpful to plug the computer into the router or gateway with an ethernet cable and see if you still have a problem. That way you know if it's a WiFi problem or an issue with your Comcast connection or perhaps the router/gateway. If everything is fine with a wired connection you know it's a problem with WiFi. If you still have the problem using an ethernet cable you know there's an issue with your line or modem/router/gateway.
If you're using a laptop that doesn't have an ethernet port (many don't these days) you can get a USB ethernet adapter for not much $. $10-15 for a 1Gb, $20-30 for 2.5Gb online. Probably a little more if you have a Mac and need USB-C, and definitely more if you buy one from Apple.
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