1 Message
Wifi won’t load certain normal websites
My wifi was working fine for over a year, but now some websites and app’s won’t load while connected to it. Even the Xfinity app won’t load. These websites/apps DO load when connected to cellular, so I know it’s not my phone’s problem or the website being down.
user_cwhtem
3 Messages
9 days ago
Just started having same issue. No idea what's going on
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user_cwhtem
3 Messages
9 days ago
we switched to routing out through VPN, at least on our desktops and that is working. Something is broke though, somewhere
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XfinityJustinC
Official Employee
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1.1K Messages
7 days ago
Hello, @user_fez thank you for creating a post. While we can certainly appreciate your desire to receive immediate assistance with your issue, sending unsolicited direct messages to our team or any other forum user is a violation of our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. We ask that you please review those documents thoroughly as repeated violations could result in a revocation of a user's Xfinity Forum posting privileges. Please remember, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those documents as well as any other posted documents throughout the community. Thank you.
With this being your first post, you may want to review the guidelines to ensure your post is on the correct board to get assistance sooner, with Xfinity Forums being a community spot you may not hear from an employee
Guidelines: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c
Xfinity Forum Acceptable Use Policy: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-acceptable-use-policy/602d9c64c5375f08cd574236
Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
Working from home myself, I completely understand needing access to the full capabilities of your home network. And appreciate the information you have provided, and had a couple of questions when you have time to answer:
- Have you attempted to clear cache/history on devices to see if that clears the websites not loading?
- Do you receive any kind of error messaging when attempting access?
- Have you checked to see if your IP address has been blacklisted? Here is a great Forums post that goes over how you can check IP blacklist: https://forums.xfinity.com/conversations/your-home-network/cant-access-some-websites/622cdbe878dbaf3b1687d60a
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