wifi won't connect

I split my time between 2 residences, summer and winter.

Wifi has been working fine for the last 6 weeks. Suddenly today I cannot connect my computer to my home wifi. Message says the network password is incorrect or changed. I have not changed anything.

Stranger still, I CAN connect to my winter wifi network, even though my winter home is 1,300 miles away and my winter xfinity account is in temporary suspension.

Please help--thanks.

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XfinityDemitrius

Official Employee

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1.9K Messages

15 hours ago

Hey @4cu66YF, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with the Xfinity Internet connectivity issues you are experiencing. It would pretty much be impossible to connect to a wireless network that is so far away.

Do you use the same WiFi network name and password at both of the homes? Do you currently use an Xfinity xFi Gateway or use your own personal cable modem/router? We hope to hear from you soon.

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4cu66YF

Visitor

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14 Messages

No, the network names and passwords are different for each house. We have 2 accounts.

My gateway is from xfinity.

I just checked my computer again under Settings...it shows that I am connected to the far-away network.

I just looked at my iphone...I haven't touched it, but it has changed over to the far-away network too.

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11 hours ago

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XfinityDemitrius

Official Employee

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1.9K Messages

Are you able to show the local wireless networks and connect to the wireless network name that would be coming from the home you are currently in @4cu66YF? If you are able to see the wireless network name and receiving an error that the password may be incorrect, you would need to verify the information from the gateway/router.

An additional step you can take is to "Forget the Network" and start a new connection to the wireless network to submit the proper password. Do you currently use an Xfinity xFi Gateway or use your own personal cable modem/router?

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10 hours ago

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Customer Service

4cu66YF

wifi won't connect

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4cu66YF

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