Visitor
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3 Messages
Wifi Speed
I recently upgraded from the 600Mbps internet plan to the 900Mbps one. The Xfinity app reports that the speeds to the gateway are within the contracted speed, but when I test it out on my iPhone using a internet speed app I continue to get about 500-600Mbps. Now I know that there are several factors influencing speed to a wireless device, but given the fact that I was getting 500-600Mbps with the 600Mbps plan, but see no increase now I'm on the 900Mbps plan makes me think somethings wrong. I called Xfinity and all they were able to do was confirm I'm getting the correct speed to the Gateway. Any thoughts?
Thanks!!
Accepted Solution
XfinityTony
Official Employee
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361 Messages
2 m ago
Hello, @EtheP! What is the maximum speed your iPhone is rated for over WiFi? Smaller devices, like phones, often do not have enough WiFi antennas to get the highest speeds we offer. I would also look at things like distance and interference. Here is a great article to help you get the most out of your WiFi: https://www.xfinity.com/support/articles/improve-your-wireless-home-network.
(Edited: Grammar)
(edited)
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NoNoBadPuppy
Contributor
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200 Messages
2 m ago
Please see if any of the following is helpful:
https://internet-access-guide.com/your-isps-dhcp-does-not-function-properly/
https://www.youtube.com/watch?v=PAYsJuBuP_c
https://forums.xfinity.com/conversations/your-home-network/your-isps-dhcp-is-not-functioning-properly-asus-router/602daed6c5375f08cdf792db
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