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user_rjkozg
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Sunday, August 25th, 2024 5:44 PM

WiFi slow, dns settings

Hi I just got a new router installed and wifi is showing good signal and speed in the Xfinity app but my devices all have very poor wifi it’s very slow. I also received an error message in my iPhone in regards to DNS traffic. When I look at my dns settings it shows different numbers than the comcast server numbers and I’m wondering if this could be a problem? 

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3 months ago

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EG

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3 months ago

The concern is not "E-mail" help related. Topic moved here to the proper help section for assistance. 

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XfinityPeterH

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3 months ago

Hello @user_rjkozg and thanks for your post. I would be looking for help too. When you are seeing that your device has low signal strength and running slow how far away from the WiFi Modem are you? 

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user_rjkozg

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I'm about 30 feet give or take. I'm in my bedroom and modem is in the living room. 

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3 months ago

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XfinityPeterH

Official Employee

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1.5K Messages

@user_rjkozg great details. Have you tried to see what your connection is like when you are in the living room next to your modem? 

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3 months ago

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