Hello @user_fgi5z2, and thanks for posting on our Xfinity Community forums!
As @EG has helpfully pointed out (thank you 😀); We do need some additional details on this. To make sure we're understanding the issue correctly, can you tell us a bit more about what you mean by "my modem is not recognizing"?
Are you trying to activate a new modem, connect a device to your WiFi network, or complete the setup through the Xfinity app? What modem or gateway model are you using, and are you seeing any error messages during setup?
It would also be helpful to know what device you're using to set things up (phone, tablet, computer, etc.) and what the status lights on the modem are currently doing. Any additional details you can provide will help point us in the right direction.
EG
Expert
•
121K Messages
2 days ago
Need more details please.
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XfinityCliff
Official Employee
•
648 Messages
15 hours ago
Hello @user_fgi5z2, and thanks for posting on our Xfinity Community forums!
As @EG has helpfully pointed out (thank you 😀); We do need some additional details on this. To make sure we're understanding the issue correctly, can you tell us a bit more about what you mean by "my modem is not recognizing"?
Are you trying to activate a new modem, connect a device to your WiFi network, or complete the setup through the Xfinity app? What modem or gateway model are you using, and are you seeing any error messages during setup?
It would also be helpful to know what device you're using to set things up (phone, tablet, computer, etc.) and what the status lights on the modem are currently doing. Any additional details you can provide will help point us in the right direction.
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