Sheila1031's profile

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2 Messages

Thu, Apr 15, 2021 12:15 AM

Wifi randomly stopped working for 3 hours

Hi everyone. The strangest thing happened last night. At around midnight, the wifi suddenly went out for 3 hours and the light on the modem blinked green for the entirety of that duration until it resumed functionality. While I’m used to an occasional 5-10 minute outage, I was not expecting it to take, nor wait several hours for the wifi to start working again. This has never happened before either.

I tried resetting it two times, waited around 30 minutes per attempt, and then just gave up because I assumed it must've been a complex problem if a simple reset wouldn't fix it. Another thing of note is when I went to touch the modem, it was pretty hot. Maybe it's always that heated, I don't know.

Anyway, I play games competitively and I have always been very pleased with my 30 ping. If I thought my wifi was slow or prone to randomly breaking, I wouldn't play. Now I'm very worried that this might happen again for just as long, if not longer, and that sort of thing just cannot happen when I'm in a match. I tried contacting Xfinity support to see if there was a way to figure out what caused the breakage last night, but I got no answers.

So I guess I have to figure out a way to troubleshoot this myself, but I don't know how and that's why I'm here. Could this be a wiring issue, and what if it isn't? Is there a process that logs specific disturbances in the wifi that I could look at?






86.6K Messages

1 m ago

3 hours is a bit long for it but there is a possibility that it was network maintenance / upgrades. After midnight is their window of opportunity for that.

That said. Please start here if you wish;

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