Visitor
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1 Message
WiFi not working
Hello our home internet hasn’t been working since yesterday afternoon and I’ve restarted it multiple times and it’s still not working
there’s no outages in the area so I don’t know what’s wrong
Visitor
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1 Message
Hello our home internet hasn’t been working since yesterday afternoon and I’ve restarted it multiple times and it’s still not working
there’s no outages in the area so I don’t know what’s wrong
EG
Expert
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122K Messages
2 days ago
Is / are the light / lights on the modem/gateway lit steadily, or are they blinking (what color)?
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XfinityJustinM
Official Employee
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1.1K Messages
8 hours ago
Hi @user_75wli8,
Sounds like you have done a fair amount of due diligence on your end. Have you taken a look at the physical coax cable to ensure there are no kinks or bends as well as making sure the cable is securely tightened finger tight on each end?
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EG
Expert
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122K Messages
2 hours ago
@user_75wli8
My question ?
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