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Visitor

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1 Message

Fri, May 7, 2021 3:18 PM

WiFi network thinks it’s in another time zone

I'm in eastern time zone but when I log on to my xfinity wifi (at home) it sets the computer to pacific time and no matter how may times I go into setttings to reset to eastern, it keeps going back.  This happens on every computer that logs on to my home network.  Not an issue at my office.

There was a similar post a couple of months ago that @ComcastJoeTru seemed to know how to solve but it's closed and I can't reply there.  When I talked to customer service they had no clue, couldn't find the post and wasted way too much of my time.

Responses

Official Employee

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338 Messages

1 m ago

Hello and Happy Sunday, ! I hope you’re having a great weekend so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs!

 

Going forward, I'm truly sorry to hear about the time issues you're having on your devices while logged into your home network as I know situations like this can be frustrating to say the least! I'd like to take a closer look from the backend and see what tools we have to help.

 

To get the ball rolling on this process, please send us a private chat message by selecting the “chat” icon on the top right side of our page and then using our singular Xfinity Support handle (not an agent name) to get started. Once you have started a chat message, please provide your name and service address as it appears on your monthly billing statements. Thanks again for both your time and patience!

Visitor

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1 Message

Hello, I am having the same issue. I live in a Pacific Standard Time Zone but I am defaulting to Eastern Time Zone. Can you please help me too?????

Official Employee

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207 Messages

Hi, @RenFa007! Thanks for using our Forums page to reach out for help with the time zone concern. We can certainly help with this issue. Can you tell me if you have checked the date and time setting in your devices operating system? To further assist, please send us a private message with your name and address by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message.

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