Hey @user_rej1l0, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Internet and wireless network. I would be more than happy to offer my assistance looking into this further for you.
Are you experiencing issues with all devices or certainly devices only? Does the Internet work when connected directly to the modem when using an Ethernet cable? Are you using your own third-party wireless networking gear or using an Xfinity xFi Gateway?
Please reply with as much detail as possible so we can best assist in troubleshooting to help determine the issue. We hope to hear from you soon.
EG
Expert
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109.5K Messages
9 days ago
We need more details please... First. Have you tried re-starting / power-cycling the router ?
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XfinityDemitrius
Official Employee
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1.7K Messages
7 days ago
Hey @user_rej1l0, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Internet and wireless network. I would be more than happy to offer my assistance looking into this further for you.
Are you experiencing issues with all devices or certainly devices only? Does the Internet work when connected directly to the modem when using an Ethernet cable? Are you using your own third-party wireless networking gear or using an Xfinity xFi Gateway?
Please reply with as much detail as possible so we can best assist in troubleshooting to help determine the issue. We hope to hear from you soon.
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0
EG
Expert
•
109.5K Messages
7 days ago
@user_rej1l0
Any luck ?
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