Visitor
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3 Messages
Wifi location is incorrect. Live in GA says i'm in MA
I have to use location specific software, and this service is not working. It keeps showing my cell, home PC , and laptops as being somewhere in Randolph, Mass. I live in GA. If this is not corrected i will need to change providers. This is apparently nothing new to Xfinity, as multiple people in our office with the same service are having the same issues. Any idea how to go about fixing this?
XfinityJorge
Official Employee
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2.1K Messages
4 years ago
Hello @user_75ba23 thank you so much for contacting our Xfinity Support Team over our awesome Forums page. I am sorry to hear that you're having issues with your internet showing the incorrect location and we are happy to look into this for you. To get started please select the "peer to peer chat" icon (upper right corner of this page), click the "new message" icon, type/select "Xfinity Support", and then type/send your name with your address.
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EG
Expert
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110.3K Messages
4 years ago
@user_75ba23
You likely recently received a new / different WAN (public) IP address assignment to your connection from their DHCP server / IP address pool, and the rDNS / geolocation data that is associated with it is now incorrect for you as it previously belonged to someone else that lived in that area.
Comcast shuffles blocks of IP addresses around the country all the time. ISP's don't correct this. A third party service does. Unfortunately, this is typically a *back-burner* thing to get corrected. The only thing that you can do is to report it. You can try this;
https://support.maxmind.com/geoip-data-correction-request/
http://www.ipligence.com/contact/
https://www.ip2location.com/contact/
https://www.home.neustar/contact-us
https://support.google.com/websearch/contact/ip/
Wait for the geolocation provider to approve your request. If your request is approved, the amount of time it takes to see the correction varies by provider. The average is a month or more.
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