U

Tuesday, December 19th, 2023 5:24 AM

Closed

Wifi keeps dropping connection to TV's, cell phone and laptop

my signal drops multiple times every day. I have tried resetting the modem unplugging devices multiple times. At least half the time I turn one of the TVs on it is no longer connected to the Internet. I work from home and regularly get disconnected on conference calls right now I am using the upgraded Xfinity combo modem, but I've also tried connecting my Aris, surfboard and Eero router I use with no problem at our other house and I'm still having the same issue. The previous owner of this house said they had the same issue as well but Comcast didn't want to do anything because the issue was intermittent and couldn't be duplicated on demand

Expert

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110.4K Messages

1 year ago

Official Employee

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2K Messages

1 year ago

@user_ed28r8Thank you for bringing this to our attention through our Forums, we are happy to help get this resolved with you. I understand that you've been experiencing some trouble with your in-home network, and with how important the internet. Rest assured; you're with the pros, and our Team is here for you, every step of the way! Have you had a chance to check out the link that our Customer Expert EG provided above? 

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