user_hg9cw0 thank you for using the Xfinity Community Forums to reach out regarding your service not working as intended. Have you already checked to see if this was in relation to a listed disruption on the status center page? You can check using the following link: https://www.xfinity.com/support/status
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
EG
Expert
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119.4K Messages
2 months ago
Concern moved here to the Home Networking help section for assistance.
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EG
Expert
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119.4K Messages
2 months ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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user_hg9cw0
Visitor
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1 Message
3 days ago
Please fix it has been out most of the day
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EG
Expert
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119.4K Messages
2 days ago
@user_hg9cw0
https://forums.xfinity.com/conversations/your-home-network/wifi-is-out/6a0c6eab6d47d82297b286dd?commentId=6a0c9baf8190fe7646c9ba78
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