Visitor
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3 Messages
Wi-Fi hot spot stopped working
Xfinitywifi hotspot at [Edited: "Personal Information"] has stopped working. It still shows available as net work to use. Any update on when this might be fixed?
Visitor
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3 Messages
Xfinitywifi hotspot at [Edited: "Personal Information"] has stopped working. It still shows available as net work to use. Any update on when this might be fixed?
XfinityNicolas
Official Employee
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1.1K Messages
2 years ago
Hey @user_8b930d, thank you for reaching out to Xfinity Support on our forums. Is the hotspot showing as xfinitywifi or XFINITY in your Wi-Fi list? Also, are you able to connect to different hotspots to make sure it isn't a login/account issue?
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user_8b930d
Visitor
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3 Messages
2 years ago
it shows as both. The one that I use is the xfinitywifi
i have tried recently using my phone and my MacBook. They’ve worked consistently for the last six months right up until about a week ago.
(edited)
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XfinityNicolas
Official Employee
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1.1K Messages
2 years ago
Thank you for clarifying. Part of the issue is it is a customer's hotspot so it could mean they are having service problems or their service is disconnected but the gateway is still plugged in. Do you see any other hotspots at the apartment complex you could try connecting too?
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user_8b930d
Visitor
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3 Messages
2 years ago
There are other hotspots that work if leave an relocate. That’s not convenient on a regular basis though.
do you need a new location to have a Wi-Fi spot out in? I can offer mine.
(edited)
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