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user_6cwm3w
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2 Messages

Monday, July 8th, 2024 2:32 AM

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Wifi extender works but not home network

I have a wifi gateway with a wifi extender on another floor connected to the network. I get decent internet speed when connecting to the extender's network, but no internet at all when connecting directly to the gateway's signal, despite my devices identifying that network as a possible one to connect to. To be able to get good internet throughout my house, I need to be able to connect directly to the gateway's network, so I would like to get this problem fixed.

Question

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Updated 

10 months ago

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1

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XfinityBenny

Official Employee

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790 Messages

10 months ago

@user_6cwm3w Sounds as if you may have Bridge Mode enabled. Normally you can simply connect an Extender as a standard Ethernet device. It will then handle its own connections where ever you place it. The modem will continue to provide its own WiFi and Ethernet connections at the same time. Follow the steps here https://www.xfinity.com/support/articles/wireless-gateway-enable-disable-bridge-mode to ensure it's not in Bridge Mode. That allows another router to take full control of the network, instead of the modem doing so which is not what you want for the setup. 

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user_6cwm3w

2 Messages

We weren't able to get internet via the ethernet connection to the gateway. We were able to follow the instructions you linked to while connected to the extender's wifi, and it indicates that bridge mode is off for the gateway's network. In case it gives any insight, this problem started after a power and internet service outage.

10 months ago

0

XfinityArmand

Official Employee

 • 

2.1K Messages

We are glad to take a closer look at this for you @user_6cwm3w.  So that we can get started, please feel free to shoot us a private message with your details and we can get the ball rolling.  

 

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10 months ago

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