Frequent Visitor
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8 Messages
Wifi dropping intermittently
My WiFi drops intermittently throughout the day on various devices. It disconnects then reconnects minutes later. I recently replaced my old Xfinity modem/router with the newest modem xfi8. I also have 3 first gen pod extenders that have worked well.
I’ve checked the connection strength in all the devices once my wifi reconnects and it shows all is good. I’ve reset modem, checked connections etc. all seem ok.
Tech is supposed to come look but what will they do if everything is working.
My specific question is could the new xfi-8 not be working well with the first gen pod extenders? I didn’t seem to have this problem with the old router.
Are there any other things to check before I pay for a tech visit?
Thanks
XfinityJosephA
Official Employee
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1.8K Messages
25 days ago
jrnsnap1 you can always test service without the xFi pods or try bypassing them. Are you able to give this a try? If you see the modem turn off or reset when the issue happens then the issue may not be the wireless connection.
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user_e03f1o
Visitor
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1 Message
22 days ago
For the past 3 months I have experienced intermittent signals for internet and mostly during peak moments. About 10 days ago Xfinity, online, performed a test and concluded that my modem needed to be replaced and that one would be sent to me. I don't think it's coming and the problem is not getting better. Did not enjoy calling 3 times, only to be dumped 3 times without speaking to anyone???? What is amazing is that you have been in business for many years and you still don't have adequate systems to answer a simple call??
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user_323c89
Contributor
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67 Messages
20 days ago
Open the Xfinity app, tap on WiFi at the bottom of the screen. Then tap the WiFi details tile, in the middle of the screen. Next tap “Edit WiFi settings” and ensure that the Security mode is set to WPA3-Personal-Transition. Anything else will likely cause issues with your devices. Hope you get it sorted.
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