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user_wr2a38
1st Topic

2 Messages

Tuesday, April 23rd, 2024 6:50 PM

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wifi drop since modem upgrade

Deeply regretting upgrading the modem at the moment. Wifi keeps dropping on my laptop and nothing seems to fix it. Can't talk to anyone at xfinity and the chat assistant keeps circulating through the same 5 steps without any resolution. The wifi destroyed one of my work zoom sessions and I have one more this evening that I am dreading. Please help!

Question

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Updated 

1 year ago

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XfinityMartyR

Official Employee

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2K Messages

1 year ago

 

user_wr2a38 Thanks for reaching out! We all know how important it is to have a strong WiFi signal in the home. We have a great Community knowlege base that may help! Please take a look at this post: How To Troubleshoot Your Home WiFi Network with XFINITY xFi
 
Also, here's another article that may be helpful! 
 
 
 

 

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user_wr2a38

2 Messages

@XfinityMartyR​ I have done these several times. No resolution. I had to hardwire a LAN cable finally to make sure that my work wouldn't continue to get impacted but that is not a long-term solution. There is something wrong with the way the new modem is connecting to my laptop over wifi. Was not anticipating this trouble over a modem upgrade offered by xfinity!

1 year ago

0

XfinityAlyssaA

Official Employee

 • 

1.8K Messages

Thank you for confirming that you have already done those several times @user_wr2a38 without resolution and we understand your frustrations. I work from home as well so I completely understand where you are coming from. I'm glad hard wiring the LAN cable is working for now but you're right that it is not a long term solution. We'd be happy to help take a closer look at your signal levels and troubleshoot further.

 

To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message: Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

 

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1 year ago

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