U

Visitor

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2 Messages

Friday, May 23rd, 2025 11:50 PM

wi-fi doesn’t work

i bout xfinity wifi 2 days ago and the connection will work for 10 minutes than go offline. Even after i’ve reset the router checked the wires and moved the router to a different location my connection always drops. I need to talk to a representative.

Expert

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111.1K Messages

25 days ago

Official Employee

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319 Messages

24 days ago

Hello user_p3qug5 we appreciate you reaching out. We would be happy to help figure this out. Just to confirm when setting up have did you use the app and follow the activation instructions?

 

Expert

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111.1K Messages

24 days ago

@XfinityMatthew 

Question please. Would they be able to get online even intermittently if the device wasn't activated properly ?

(edited)

Expert

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111.1K Messages

23 days ago

@user_p3qug5 

Have you had a chance to see if any of those troubleshooting tips apply ?

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