Visitor
•
2 Messages
wi-fi doesn’t work
i bout xfinity wifi 2 days ago and the connection will work for 10 minutes than go offline. Even after i’ve reset the router checked the wires and moved the router to a different location my connection always drops. I need to talk to a representative.
EG
Expert
•
110.6K Messages
3 days ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
0
0
XfinityMatthew
Official Employee
•
207 Messages
2 days ago
Hello user_p3qug5 we appreciate you reaching out. We would be happy to help figure this out. Just to confirm when setting up have did you use the app and follow the activation instructions?
0
0
EG
Expert
•
110.6K Messages
2 days ago
@XfinityMatthew
Question please. Would they be able to get online even intermittently if the device wasn't activated properly ?
(edited)
0
EG
Expert
•
110.6K Messages
1 day ago
@user_p3qug5
Have you had a chance to see if any of those troubleshooting tips apply ?
0
0