Skip to main content
user_dm70hu
1st Topic
1st Reply
1st Accepted Solution

Visitor

 • 

9 Messages

Saturday, April 25th, 2026 12:40 PM

WiFi Continually Goes On and Off; Ethernet Connection Works Fine

For the last few weeks my WiFi continually goes on and off. The Ethernet connection that I use for my computer works fine. I have swapped the router at the Xfinity store, removed my Pods (to just get back to square one) but it has not solved the problem. Looking for any help here. Thank you.

Question

 • 

Updated 

19 minutes ago

41

3

0

Oldest First
Selected Oldest First
XfinityJeff

Official Employee

 • 

858 Messages

1 day ago

Good morning @user_dm70hu, and thank you for posting your issue to the Xfinity forums, I hope this message finds you well. As someone that works from home I can understand the frustration of issues with the connection, but you have come to the right place for assistance with this issue. When you are having the issues with the WiFi, how long are you losing connection? How often do you lose connection?

1

user_dm70hu

Visitor

 • 

9 Messages

I was watching two different mobile phones go on and off of my WiFi SSID every few seconds and I was unable to watch TV (I also have wireless set-top boxes) or use my Sonos speakers to listen to music. 

Like

Reply

1 day ago

0

user_dm70hu

Visitor

 • 

9 Messages

1 day ago

I was able to resolve. I logged into the Local Admin tool and reset the wireless radios. It has been stable since then, thankfully.  

I’m still questioning how that resolved it since I’d swapped my router, but at least it has been working now without any issues for several days. 

Thank you. 

(edited)

1

0

XfinityEmilyB

Official Employee

 • 

2.8K Messages

 

user_dm70hu Thank you for updating us with the solution you found! Our forum page is an excellent resource to find answers to all your Xfinity questions and you can always manage your account, troubleshoot, and get help through the Xfinity app: https://www.xfinity.com/apps. Thank you for your continued loyalty and I hope you have a great rest of your day! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 day ago

0

user_dm70hu

Visitor

 • 

9 Messages

5 hours ago

I spoke too soon. I posted about this on Saturday, April 25. The issue has returned today (April 28).

Things were stable for a few days but now the exact same thing is happening again. The WiFi drops - all wireless devices lose connectivity (laptops, speakers, set-top boxes, mobile phones) - but my hardwired connections work fine.

I swapped my Gateway last week. I then used Local Admin tool to reset the wireless radios. That seemed to work, so I then added my two Pods back into service.

When the WiFi drops, the Pods always show to be offline while the Gateway says it's online. I've now removed the Pods and it's still happening. When I try to rejoin my SSID it tells me that the password is incorrect - and even when I enter the correct password it continues to tell me that it's incorrect. I will reset the wireless radios again but am not hopeful that this is the final fix.

Thanks in advance for any other troubleshooting ideas.

Note: This comment was created from a merged conversation originally titled WiFi Continually Goes On and Off; Ethernet Connection Works Fine

7

0

XfinityMartyR

Official Employee

 • 

3.2K Messages

user_dm70hu I would recommend going through the troubleshooting steps outlined in the following Xfinity Community Forum post. How to Troubleshoot Your Xfinity Internet and WiFi connection


Also, if you are not getting a strong Wi-Fi signal throughout out your home, there may be something that is interfering with the broadcast. Placement of the Gateway (modem/router) is key in your home and is best to have in a central area of your home. For optimal Wi-Fi coverage and strength, ensure your Gateway is: 
*Placed in a central area of your home.
*Elevated (off of the floor) and in an upright position.
*In an open space, free of obstructions.
*Using one WiFi Name and Password for your home network.

 

To minimize interference with your Wi-Fi signal, place your Gateway away from:
*Walls and furniture.
*Metal surfaces (including computer cases).
*Halogen/fluorescent lighting.
*Microwaves and refrigerators.
*TVs and computer monitors.
*Most cordless phones.
*Baby monitors.
*Large amounts of water (like aquariums and water heaters).

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

5 hours ago

user_dm70hu

Visitor

 • 

9 Messages

Thank you. I am sitting right by my Gateway and the WiFi is going in and out on both of my mobile phones. Other wireless connections nearby are also interrupted. Something is causing the WiFi to constantly cycle on and off or is interfering with it.

Like

Reply

4 hours ago

0

XfinityMartyR

Official Employee

 • 

3.2K Messages

 

user_dm70hu Was the Xfinity app able to help pinpoint any issues? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 hours ago

0

user_dm70hu

Visitor

 • 

9 Messages

No. I use it to check the status of the WiFi equipment when the WiFi starts dropping but when troubleshooting via the App it asks me whether I'm having the issue when accessing web pages or when using Apps and I haven't gotten past that point because it's not a webpage or App issue.

Like

Reply

3 hours ago

0

XfinityAdrienne

Official Employee

 • 

1.9K Messages

Thank you so much for clarifying that for us, @user_dm70hu! We would be more than happy to further dive into the account with you to troubleshoot. Can you please send us a DM to get started? 

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 hours ago

0

user_dm70hu

Visitor

 • 

9 Messages

5 hours ago

Adding Event Logs. Googling "Wifi VAP is set to down" provided some help. Given that I just swapped Gateways, guess I am having bad luck with this happening on both of them (although the "new" one that I was given was clearly not new).

0

0

forum icon

New to the Community?

Start Here