WiFi Continually Goes On and Off; Ethernet Connection Works Fine

Good morning @user_dm70hu, and thank you for posting your issue to the Xfinity forums, I hope this message finds you well. As someone that works from home I can understand the frustration of issues with the connection, but you have come to the right place for assistance with this issue. When you are having the issues with the WiFi, how long are you losing connection? How often do you lose connection?

I was able to resolve. I logged into the Local Admin tool and reset the wireless radios. It has been stable since then, thankfully.  

I’m still questioning how that resolved it since I’d swapped my router, but at least it has been working now without any issues for several days. 

Thank you. 

I spoke too soon. I posted about this on Saturday, April 25. The issue has returned today (April 28).

Things were stable for a few days but now the exact same thing is happening again. The WiFi drops - all wireless devices lose connectivity (laptops, speakers, set-top boxes, mobile phones) - but my hardwired connections work fine.

I swapped my Gateway last week. I then used Local Admin tool to reset the wireless radios. That seemed to work, so I then added my two Pods back into service.

When the WiFi drops, the Pods always show to be offline while the Gateway says it's online. I've now removed the Pods and it's still happening. When I try to rejoin my SSID it tells me that the password is incorrect - and even when I enter the correct password it continues to tell me that it's incorrect. I will reset the wireless radios again but am not hopeful that this is the final fix.

Thanks in advance for any other troubleshooting ideas.

Adding Event Logs. Googling "Wifi VAP is set to down" provided some help. Given that I just swapped Gateways, guess I am having bad luck with this happening on both of them (although the "new" one that I was given was clearly not new).