Visitor
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3 Messages
WiFi Continually Goes On and Off; Ethernet Connection Works Fine
For the last few weeks my WiFi continually goes on and off. The Ethernet connection that I use for my computer works fine. I have swapped the router at the Xfinity store, removed my Pods (to just get back to square one) but it has not solved the problem. Looking for any help here. Thank you.
Accepted Solution
user_dm70hu
Visitor
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3 Messages
2 hours ago
I was able to resolve. I logged into the Local Admin tool and reset the wireless radios. It has been stable since then, thankfully.
I’m still questioning how that resolved it since I’d swapped my router, but at least it has been working now without any issues for several days.
Thank you.
(edited)
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XfinityJeff
Official Employee
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858 Messages
6 hours ago
Good morning @user_dm70hu, and thank you for posting your issue to the Xfinity forums, I hope this message finds you well. As someone that works from home I can understand the frustration of issues with the connection, but you have come to the right place for assistance with this issue. When you are having the issues with the WiFi, how long are you losing connection? How often do you lose connection?
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