Visitor
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2 Messages
Wi-Fi constantly loses Internet connection
I tried to direct message following these instructions:
But they don't work.
My home Wi-Fi keeps losing Internet connection. The assistant runs me in circles and can't assist me with problems that aren't happening exactly when I'm connected to it.
I need live tech support who are empowered to look beyond the current status of my home network to help me stop having this problem
XfinityDena
Official Employee
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3.7K Messages
26 days ago
I am sorry to hear of these issues @user_s1h2f1 Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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EG
Expert
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113.9K Messages
26 days ago
@user_s1h2f1 @XfinityDena
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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