Visitor
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16 Messages
WiFi connections show as "wired" in Xfinity App
We have two Pods as well as MOCA turned on for our network. There are multiple devices that show as "Wired" on the Xfinity App that obviously aren't wired. i.e. an iPhone is not a wired connection no matter how you slice it. But the app is showing as Wired. I suspect somehow it is getting mixed up with the MOCA pieces of our network but am unsure and it makes diagnosing other problems difficult. Any help or guidance is appreciated.
EG
Expert
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113.8K Messages
8 months ago
First. Is there a PoE (Point of Entry) MoCA filter installed on the coax line leading to the input port of the very first splitter ?
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XfinityDemitrius
Official Employee
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2.2K Messages
8 months ago
Hey @kf08844, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity xFi Gateway and devices. I would be more than happy to offer my assistance looking into this further for you.
Could you please describe your network in more detail for me? Are you strictly using only the the Xfinity xFi Gateway or do you also have other additional third-party networking equipment such as a personal MoCA adapter, personal Access Points (APs), and more?
Using your Apple iPhone as an example that is showing wired, please describe how its is currently connected to the network. Are you connected directly to the wireless network coming from the Xfinity xFi Gateway or is there more networking gear that goes between a direct connection from the iPhone to the Xfinity xFi Gateway?
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