WiFi Calling

Hello, @user_9jub8y! Thanks for taking the time to leave a comment with your shared concerns on another user's post. We've converted your latest comment to its own post in order to properly address any questions you still have. It looks like at least one person has reported a resolution that they won't share publicly, but as we've mentioned to some other users in the community, remote troubleshooting may help us figure out a resolution! Could you please send our team a direct message to get started?

To send a direct message: 

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging 
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'. 
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. 

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!