Visitor
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4 Messages
wifi but no internet
Downdetector detects nothing yet there has been no Internet connection for days except for a few intermittent moments here and there. we are paying for the service? xfinity/Comcast is down across the country, multiple days in a row where everybody is complaining about the same thing. What is going on? No connectivity to the Internet yet Wi-Fi has a green light – what?! This is (Edited: Language) up days and days of my life to try to figure this out and make phone calls. Anybody know what’s going on?
XfinityJorge
Official Employee
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2.2K Messages
2 years ago
Hello @user_u6ed4e. we appreciate you contacting our Xfinity Support Team over our Forums. Has this been impacting select devices in your home or all of them? We will do our best to get this corrected by working together.
(edited)
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user_u6ed4e
Visitor
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4 Messages
2 years ago
If you would like to help, Please contact me from a real person here in America, not the Philippines. There are unending issues- way too much for this post. A real xfinity employee was here yesterday and was helpful, but things happened after he left. I would like to request that same exact xfinity employee, who is not a 3rd party xfinity contractor, come back on another service call. I know his name but won’t post here. He already understands the issues.
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user_u6ed4e
Visitor
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4 Messages
2 years ago
I haven’t written in a couple weeks because I have been having 18 to 20 hour days back to back to back and I have no time to continue to deal with some thing I’ve been dealing with since July. I still have issues and I would like for this problem to get fixed ASAP. I am paying more for the same problem I had when I had my own equipment. Your equipment did nothing and you were charging me more money for it. Your xfi runs hot and I don’t believe it works any better than what I had before. Please send someone out here to get it and return my money that we have had to pay for extra by renting this piece of garbage. It doesn’t work either. I’ve been using cellular the only thing I can get to work is my desktop. I don’t want somebody from the Philippines calling me on the phone but I would like somebody from America to speak to me on the phone and stop asking me to text and write emails that are never solving anything.
The last person who I had to get information from that wrote me back about giving me the refund I ask for didn’t and still does not understand the problem. They said it was a one time courtesy refund… They had no idea of the history of what happened and so a “courtesy refund“ is not what it was. I don’t want it on my record as such. But no one would know that because they insist on using this texting dialog box and a real person won’t call you on the phone to deal with things like humans should deal with person to person with a real voice.
My Xfinity needs to get fixed and every text that comes out here doesn’t fix it because apparently they don’t understand the problem
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