Visitor
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4 Messages
Wifi and wired LAN connection issues w PC
I've been playing diablo 4 for a month now on a battle net launcher and even a month before using steam on pc been running into disconnection issues from both the LAN to pod connection and WIFI connection to where it drops me completely only momentarily to have to restart my game or lose my characters. I've tried restarting the modem got a cat 6 ethernet cable and have nothing blocking the modem.
Why is my connection not stable? Even my firewall is turned off while I try to fix everything the ports forward did nothing.
Accepted Solution
XfinityDemitrius
Official Employee
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1.8K Messages
2 years ago
Hey @GENO9000,
Thank you for reaching out and reviewing our Xfinity Community Forums support page. We would be more than happy to assist troubleshooting any issues you may be experiencing with the Internet connection.
I appreciate you taking the time to attempt and use a different Ethernet cable for connection. Have you attempted to ensure the modem is receiving the best signal possible by removing any cable splitters between the wall outlet and modem? Is the coax cable also in good quality such as no hard bends, kinks, cuts, or bite marks that could cause issue?
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