Anthony_L's profile

New Poster

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2 Messages

Thu, May 12, 2022 3:16 PM

Wifi and more

When I connect my pc to WiFI I have no internet connection but when I use ethernet everything works fine.

A second issue I have is my 3 family cell phones are unable to connect to our home WIFI since May 4th

Official Employee

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232 Messages

12 d ago

Hello @Anthony_L! Thank you for reaching on our community forum. I hate to hear you're having trouble using your wifi, this is never the experience we want for you. I keep all of my devices connected and would be reaching out as well. 

Could you please send our team a direct message with your full name and full address?

  • Click "Sign In" if necessary

 

 

  • Click the "New message" (pencil and paper) icon

 

  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

  • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

  • - An "Xfinity Support" graphic replaces the "To:" line

 

  • Type your message in the text area near the bottom of the window

 

  • Press Enter to send it
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