user_o7rsrp I would be reaching out if I were you too! We are happy to help. Are you having any connection issues with other devices connected to your in home service?
Thank you for clarifying, @user_o7rsrp. Have you already tried to release and renew your IP address from your desktop? https://www.xfinity.com/support/articles/releasing-and-renewing-ip-address
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XfinityPeterH
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